System Engineer (Professional Dispatch/Haken)

求人詳細

- Acting as System Engineer for Retail Application (POS, SIM etc) and Customer Engagement System (CRM/LINE/Clienteling/Loyalty Program) in Asia regions (GC (Retail), Japan, Singapore, Malaysia, Korea) cross brands
- Ongoing support for the incidents/errors and call out handling from stakeholder.
- Leverage 3rd party tool such as Postman, JMeter to validate and stabilize applications.
- Analyze database and programs and support diagnosis and root cause identifications of Issues with counter parts and venders across globally.
- Be the front line of IT department for business users in terms of store/customer engagement related activities such as project, change request, issue resolution.
- Provide oversight on testing including review the test result to keep quality of retail/customer engagement systems.
- Lead and/or participate and cooperate in projects impacting Retail and CRM applications.
- Support on prioritization of requests.
- Construct deployment plan for all stores and provide smooth handover post go-live to support team as a part of project deliverables.
- Manage vendor performance and relationship by providing quantitative figures and qualitive results.
- Attend meetings and build strong relationship with Asia, US, Europe counterparts.

こんな方を求めています

経験・スキル

- Knowledge and experience of programming in SQL, API, JavaScript, SCC, HTML, Web Application, and iOS application.
- Knowledge and experience of system integration and data flow diagrams with multiple systems.
- Ability to understand issues and system errors from a technical standpoint.
- Experience in partnering with business users, IT, and vendors to design and implement systems across regions.
- Regional Project/Vendor management experience with understanding/experience of Agile methodology and DevOps concepts & processes.
- Knowledge of IT project management, such as Fit/Gap analysis, design review, and software testing review.
- Strong communication and documentation skills in both Japanese and English. Chinese capability is a plus.
- Retail Industry / Lifestyle brand working experience is preferred but not mandatory.
- Knowledge of Retail Systems (POS, SIM) and Customer Engagement Systems (CRM, CDP, Line, SFSC, SFMC, etc.) functions/systems with regional exposure is preferred but not mandatory.

学歴

大学卒業以上

募集要項

職種

社内SE、情報システム

給与

年収 650 〜 1,030万円

賞与

0

雇用形態

契約社員

雇用期間

期間の定めなし

試用期間

無し

就業時間

09:30～18:30

休日休暇

土曜日　日曜日　祝日

保険

健康保険　厚生年金保険　雇用保険

受動喫煙防止措置

敷地内禁煙

業種

流通・小売

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