IT Project Manager - AI (Professional Haken/Dispatch)

求人詳細

-Collaborate with business units to gather, interpret, and align requirements with conversational AI solutions that enhance customer support operations.
- Act as a liaison between customers and the technical team, ensuring customer needs are met and their feedback is incorporated into product enhancements.
- Monitor and measure the impact of deployed AI technologies, reporting on their effectiveness and adjusting strategies as needed to optimize outcomes.
- Lead the implementation and enhancement of AI copilot capabilities to support customer support operators.
- Ensure ongoing customer satisfaction by managing expectations and continuously delivering value through innovative AI solutions.
- Utilize expertise in chatbots, Natural Language Understanding (NLU), dialogue design, and knowledge management systems to drive improvements in customer interactions.
- Engage in the development and optimization of FAQ systems, Interactive Voice Response (IVR), Automatic Speech Recognition (ASR), and Text-to-Speech (TTS) technologies.

こんな方を求めています

経験・スキル

- Fluent in both Japanese and English, with exceptional communication skills to interact effectively across diverse teams and with clients.
- Demonstrable experience in managing customer relationships and communicating the impact of technological solutions on business operations.
- Passion for LLM, GenAI, and their potential to significantly enhance customer experiences and operational efficiencies.


#LI-DNI

学歴

大学卒業以上

募集要項

職種

ITプロジェクトマネージャー

給与

年収 500 〜 800万円

賞与

0

雇用形態

契約社員

雇用期間

期間の定めなし

試用期間

無し

就業時間

09:00～17:30

休日休暇

日曜日,土曜日,祝日

保険

雇用保険

待遇・福利厚生

食堂

受動喫煙防止措置

敷地内禁煙

業種

ソフトウェア・情報処理

※詳細はお仕事のご紹介時にお伝えします