CRM Manager

求人詳細

Key Responsibilities are:

Implement and optimize CRM strategies leveraging global initiatives and cater to the Japanese market.
Utilize Veeva CRM knowledge to improve customer engagement, sales/medial effectiveness, and business outcomes.
Utilize CRM data to inform and drive Omnichannel marketing efforts and AI implementations with other teams.
Collaborate with cross-functional teams to integrate CRM solutions with other business solutions and processes.
Provide insights and recommendations to the business on CRM best practices and innovations.
Ensure CRM tools and data are leveraged to their full potential to deliver personalized customer experiences.
Manage CRM-related projects, ensuring they meet business requirements, timelines, and budgets

こんな方を求めています

経験・スキル

Basic Qualification:

Skill

Proven experience with Veeva CRM and a strong understanding of its application in the pharmaceutical industry in Japan.
Ability to translate global strategies into actionable plans that address local business needs.
Experience in utilizing CRM data to support Omnichannel and AI initiatives.
Strong analytical skills and the ability to derive meaningful insights from complex data sets.
Excellent communication and collaboration skills, with the ability to work effectively in a diverse global team environment.
A self-starter with the ability to work independently, prioritize effectively, and make sound decisions without constant supervision.
Passion and Strong commitment on end-to-end delivery.
Fluent in Japanese and proficient in English to engage with both local and global stakeholders.

Experience

More than 2 years of industrial experience with Veeva CRM
Experience with managing partners, and with business stakeholders
Experience in managing CRM projects with internal/external partners at all levels (local/regional/global)

Education/Certification/Language

Bachelor’s degree or above in Computer Science or related discipline
Exceptional business communication skills in both Japanese and English as Tech Partner

Preferred Qualification:

Skill

Skill in leading a multifunctional team for at least a complete project cycle
Knowledge of Agile methodology, ITIL based service management, Project Management and Design Thinking is a plus
Basic Knowledge of GxP and GAMP is a plus

Experience

Working experience to implement new IT system in pharma / life science industry
Working in multinational diverse environment is a plus
Managing partners as a team is a plus
Education/Certification/Language

Veeva product certificate
Project Management Education or equivalent certificate (Agile preferred)

学歴

大学卒業以上

募集要項

職種

設備保全、設備管理、その他

給与

年収 900 〜 1,200万円

賞与

-

雇用形態

正社員

雇用期間

期間の定めなし

就業時間

09:00～18:00

休日休暇

土曜日　日曜日　祝日

保険

健康保険　厚生年金保険　雇用保険

受動喫煙防止措置

敷地内禁煙

特長

外資系企業, 女性活躍中, 土日祝休み, 完全週休2日制, 年間休日120日以上

業種

医療機器・医療品関連

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