IT Business Analyst

求人詳細

POSITION OVERVIEW
Our client is seeking to hire a Business Analyst to join our team and play a crucial role in enhancing their digital, clienteling, mobile, and mobile apps solution in alignment with global IT strategy for our store business. As a Business Analyst in this role, you will be responsible for understanding business requirements, analyzing data, identifying trends, and providing actionable insights to drive improvements in client engagement, mobile experience, and running projects. This role is also responsible for providing prompt support to business users and maintaining systems in a healthy state.

KEY ACCOUNTABILITIES

Provide global IT strategy for digital, clienteling, mobile, mobile apps to Japan business and leverage those strategies to Japan business. In addition, collaborate with stakeholders across Japan business to gather and document detailed business requirements for clienteling, mobile, and mobile apps projects.

Lead global/local project management for digital, clienteling, mobile, and mobile app initiatives, including scope definition, timeline development, resource allocation, and risk management. Develop and maintain detailed project plans, highlighting milestones, deliverables, dependencies, and resource requirements. Communicate project progress, issues, and risks to stakeholders and senior management through regular status updates and reports. Manage project budgets, tracking expenses and ensuring efficient resource allocation.

Respond to customer inquiries and technical issues promptly and professionally. Troubleshoot and diagnose technical problems reported by customers, identifying root causes and implementing effective solutions. Escalate critical issues to appropriate teams for further investigation and resolution. Assist in creating and maintaining technical documentation, knowledge base articles for support desk.

SCOPE OF ROLE

Company wide: Sets strategic initiatives that impact the entire organization domestically and internationally
Cross–division wide: Involved in tasks/duties that affect one or more divisions other than its own, but not the entire organization
Division wide: Involved in tasks/duties that affect the entire division in which the position resides
Department/Branch wide: Involved in tasks/duties that affect the entire department or branch in which the position resides


REQUIRED SKILLS AND QUALIFIATIONS

- Bachelor's degree in Business Administration, Information Technology, Project Management, or a related field. PMP certification is a plus.
- Proven experience as a Business Analyst, with a focus on digital, clienteling, mobile strategies, or mobile apps in a retail or similar industry.
- Proven experience in project management, successfully delivering complex projects within scope, budget, and schedule.
- Strong analytical skills with the ability to translate complex data into actionable insights.
- Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders and interpersonal skills to facilitate collaboration and build strong relationships.
- Business level of English.
- Problem-solving attitude and strategic thinking to address project challenges effectively.
- Familiarity with mobile app development processes and user experience principles.
- Knowledge and experience of Azure, Sales Force cloud, Database such as SQL server, Oracle and so on.
- Strong vendor management and negotiation skills.
- Excellent interpersonal skills and customer service skills.
- Ability to present ideas in a business-friendly and user-friendly language.
- Highly self-motivated and directed.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Extensive experience working in a team-oriented, collaborative environment.

こんな方を求めています

経験・スキル

3 years or more working as an SE or Business Analyst

学歴

短期大学卒業以上

募集要項

職種

システムコンサルタント、システムアナリスト

給与

年収 700 〜 1,000万円

賞与

-

雇用形態

正社員

雇用期間

期間の定めなし

試用期間

有り

就業時間

09:00～18:00

休日休暇

土曜日　日曜日　祝日
-

保険

健康保険　厚生年金保険　雇用保険

待遇・福利厚生

-

受動喫煙防止措置

敷地内禁煙

特長

上場企業, 転勤なし, 女性活躍中, 女性比率4割以上, 土日祝休み, 完全週休2日制, 年間休日120日以上, 月平均残業時間20時間以内, フレックスタイム制, 語学力を活かす, 新規立上げメンバー

業種

ファッション・アパレル

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