Sr IT Engineer

求人詳細

The Main Responsibilities
・Deliver superior customer service through professional, comprehensive, and timely communication for all Incidents and Requests for Change:
・Ensure timely response, escalation, and resolution to promote the rapid restoration of services for all incidents
・Through review and approval, ensure methodical and successful execution of customer change requests
・Maintain system stability through advanced troubleshooting, timely resolution of customer incidents, and proactive maintenance
・Maintain and improve client loyalty and Net Promoter scores
・Partner with the Account and Sales team and aid in the regular Service Reviews. Work with the Account team to build a strong client relationship and grown revenue
・Communicating and collaborating with local and global teams.
・Pro-active and reactive performance analysis, monitoring, troubleshooting and resolution of issues.
・Provide 24x7 escalation supports for Microsoft Windows platform and SQL Server environment for Japan Managed Hosting Customer
・Dispatch to data center or customer site for on-site support if urgent
・Tasks and other duties assigned by leaders

こんな方を求めています

経験・スキル

・Email and Phone based communications in both Japanese and English
・Previous Operating Systems support experience in enterprise, IT, or service provider environment
・Hands on experience including but not limited to:
・Administration of Microsoft Operating Systems (2008,2012,2016, 2019, 2022)
・Administration of MS patch and validation before deploying on customers' production environment
・Administration of Common Windows operating system components (IIS(FTP Service), ・Active Directory, DNS, RDS, WSFC, Clustering etc.)
・Administration of Hardware and firmware exposure to physical systems environments (HP, IBM, SuperMicro etc.)
・Administration of Database system (MSSQL 2008 - latest, with HA, Clustering, and ・Always-On, and other RDBMS etc.)
・Administration of virtual environments, especially VMware (VMware, KVM, Oracle Linux Virtualization etc.) for enterprise
・Administration of performance tuning from an infrastructure and platform perspective
・Administration of Backup system (Netbackup, Arcserve, Commvault etc.) and Bare Metal Recovery
・Administration of Storage system (IBM, Dell EMC, HPE, NetApp etc.)
・Administration and Design of Public Cloud Environment (AWS, Azure, GCP, OCI etc.)
・Administration of Automation or Orchestration system (HPSA, Ansible, Kubernetes ・etc.)
・A commitment to delivering a superior customer experience through direct interaction with customers during support and change management
・Technical certifications in areas of expertise (Microsoft, Redhat and Public Cloud)
・Ability to quickly adapt to advancing technologies and procedural changes
・Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution
・Ability to coordinate and communicate effectively with other technologists and business partners to maintain high service levels in a demanding environment
・Ability to work well in team environment
・Hardware and Software vendor management

学歴

大学卒業以上

募集要項

職種

ネットワーク・サーバ設計・構築（LAN・WAN・Web系）

給与

年収 1,000 〜 1,200万円

賞与

-

雇用形態

正社員

雇用期間

期間の定めなし

就業時間

09:00～18:00

休日休暇

日曜日,土曜日,祝日

保険

健康保険,厚生年金保険,雇用保険,労災保険

特長

外資系企業

業種

ソフトウェア・情報処理

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