CRM Project Manager (Keiyaku)

求人詳細

[System Support/Development]

With this role, you will works closely with Digital key users for high level requirements, will contribute to design / testing / support of the Front-Office applications (+ integration with Salesforce/POS/ERP) for Japan:

- Digital & eCommerce Sites,
- LINE applications integrated with CRM & Digital
- New projects

With a project management & functional knowledge, you will lead digital solution environments and projects:

- Support Digital / eCommerce sites enhancements (HQ sites localized for Japan)
- Understand CRM Multi-Channel Integration (e-Commerce / Retail / Social CRM)
- Familiar with social CRM IT Projects (LINE CRM Integration)

This position also works with central/ Regional beauty tech/business units to roll out other global or regional projects in Japan in a secure and cost-effective way.

Responsibilities:

- Manage Projects or sub-projects. Maintain project status and related documentation. Coordinate project-related activities, including planning timelines, scheduling meetings, coordinating resources, and tracking performance.
- Perform analysis and design. Coordinate meetings and interactions with the business users to define and structure requirements. Participate in the analysis, definition, and documentation of requirements. Lead the creation and documentation of detailed solution designs that are in line with the existing technical environment.
- Develop applications. Interact with vendors to convert designs and technical specifications into computer programs following programming standards and best practices.
- Test and Document. Perform data migration, cleansing, and review of code of related documentation as required
- Technical production support of applications. Monitor the performance of production applications and provide the necessary support. Provide technical assistance by responding to inquiries from users regarding errors, problems, or questions about programs. Train any required technical support staff to use, test, and support programs. Help structure the technical support of Retail applications
- Program deployment. Create deployment packages and deployment-related documentation.
- Facilitate the transition of programs from development into production.
- Coordinate with Regional/local to transfer projects ownership towards local support & maintenance

こんな方を求めています

経験・スキル

- A minimum of 5 years of experience of System Support/Development
- A strong business background & understanding, and preferably within the Retail industry
- Very Good functional understanding of retail Business and Digital / CRM topics
- Understanding of technical environment (MS SQL, BI, etc), and ability to help structuring technical support
- Design skills – the ability to structure and formalize requirements with key users, and translate them into detailed designs for vendor quotation and development
- Evalute emerging technologies
- Excellent communication skills, experience working directly with end users, understanding business & translating requirements into solutions, curious, pragmatic, and proactive, and the ability to work independently
- Provide thought leadership and perspective
- Structured, able to provide regular and consistent reporting
- Excellent spoken & written Japanese + fluent in English is a Must

学歴

大学卒業以上

募集要項

職種

ITプロジェクトマネージャー

給与

年収 700 〜 1,100万円

賞与

0

雇用形態

正社員

雇用期間

期間の定めなし

試用期間

無し

就業時間

09:00～17:30

休日休暇

日曜日,土曜日,祝日,土曜日　日曜日　祝日

保険

健康保険,厚生年金保険,健康保険　厚生年金保険　雇用保険

受動喫煙防止措置

敷地内禁煙

特長

女性比率4割以上, 面接1回, 土日祝休み, 語学力を活かす

業種

流通・小売

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