E-commerce user support consultant (Professional Haken/Dispatch)

求人詳細

Key responsibility 1 : Daily application support
- Solve the incidents received from the business users
- Provide workaround solutions when sooner solution is not available
- Monitor and improve support service to business
- Update documents / create new ones as required to explain to users and reduce the incidents

Key responsibility 2 : System testing with business users
- Understand the test content and communicate the change to users
- Prepare, coordinate and support for the tests with business users

Key responsibility 3 : Coordination between Global and local
- Following up incident resolution
- Support the business in communicating the priority and contents of issues / requests with the Global team

Key responsibility 4 : Support system implementation
• Support of each tasks during the projects such as IT test, UAT, user training, deployment, system hyper-care after go-live.

こんな方を求めています

経験・スキル

- Communication skills to users and teams
- Business process analysis skill
- Understanding of SAP OTC process
- Business level of Japanese and English language
- Hands on experience in SAP SD module (min 3 years)
- Website or OMS support experience (Plus)
- User support experience (Plus)
- Positive thinker
- Creative and pro-active problem solver
- Committed & delivery oriented – Can offer every effort to answer the users
- Team Player
- Strong ownership of tasks

学歴

大学卒業以上

募集要項

職種

その他　コンサルタント・士業

給与

年収 500 〜 800万円

賞与

0

雇用形態

正社員

雇用期間

期間の定めなし

試用期間

無し

就業時間

09:00～18:00

休日休暇

日曜日,土曜日,祝日

保険

健康保険,厚生年金保険,雇用保険

受動喫煙防止措置

敷地内禁煙

業種

ファッション・アパレル

※詳細はお仕事のご紹介時にお伝えします