カスタマーサービスの転職求人一覧

Drive customer satisfaction and optimize supply chain processes in a key role at a multinational leader.■About the companyOur client is a global leader in the chemical industry, committed to innovation and sustainability. Representing diverse sectors, including materials, agricultural solutions, and performance products, they are now looking to grow their Customer Service team in Japan.■Role & ResponsibilitiesAs a Customer Service Specialist, you will play a critical role in managing order-to-cash processes, resolving customer inquiries, and optimizing supply chain operations. You will contribute to strategic initiatives, manage customer relationships, and ensure efficient service delivery. You will also monitor key performance indicators and drive continuous improvement activities to meet sales, profit, and growth targets.■Main tasks include・Manage order-to-cash processes for the EM business, ensuring accuracy and efficiency.・Provide proact

Lead the development and execution of a dynamic CRM strategy for a prestigious luxury fashion brand. ■About the companyOur client is a well-established, globally recognized luxury fashion house known for its high-quality products and sophisticated brand image. They are seeking a highly motivated and experienced CRM specialist to join their team in Japan. The company fosters a collaborative and supportive work environment where innovation and creativity are valued.■Role & ResponsibilitiesYou will be the driving force behind the company's CRM strategy, leading the development and implementation of initiatives to enhance customer engagement and loyalty. You will leverage data analysis to identify key customer segments, develop targeted campaigns, and optimize the customer journey across multiple channels. This role requires strong collaboration with both local and international teams, making it ideal for those who thrive in a dynamic, collabora

Lead exciting events and build lasting client relationships for a prestigious international jewelry house.■About the companyOur client is a highly respected international luxury brand, renowned for its exquisite jewelry and commitment to exceptional customer experiences. They foster a collaborative and dynamic work environment where creativity and innovation are valued.■Role & ResponsibilitiesYou will be the driving force behind unforgettable events and innovative CRM strategies. You'll work closely with the global team, crafting high-impact experiences that elevate the brand and cultivate lasting customer loyalty. You’ll plan and implement events, manage client relationships, and analyze data to maximize impact.■Main tasks include・Develop and execute high-impact events and pop-up shops, aligned with the brand's global strategy.・Manage VIP client tours and experiences in collaboration with international teams.・Create and implement CRM progra

Event & CRM Manager at Global Luxury BrandLead exciting events and build thriving customer relationships for a prestigious, global luxury brand!■About the companyOur client is a leading luxury brand within the group, renowned for its exquisite jewelry and commitment to exceptional customer experiences. They offer a dynamic and collaborative work environment where innovation and creativity are highly valued. This is an amazing opportunity to work for one of the world’s most respected luxury brands.■Role & ResponsibilitiesAs Event & CRM Manager, you will be instrumental in shaping the brand's image and driving sales growth. You will plan and execute high-impact events, develop and implement effective CRM strategies, and cultivate strong relationships with VIP clients. You will collaborate closely with both internal and external stakeholders to achieve exceptional results.■Main tasks include・Lead the planning and execution of high-profile event

Lead the CRM strategy for a prestigious luxury watch brand in Japan – a dynamic and rewarding role within a leading global company.■About the companyOur client is a globally recognized luxury watch brand, part of the prestigious group. They are known for their exquisite craftsmanship, timeless designs, and commitment to providing exceptional customer experiences. The company offers a dynamic and supportive work environment, with opportunities for professional growth and development.■Role & ResponsibilitiesAs CRM Manager, you will be the driving force behind developing and implementing comprehensive CRM strategies to enhance customer satisfaction, loyalty, and retention. You will leverage data-driven insights to personalize customer communications and create targeted campaigns. You’ll also play a key role in designing and delivering engaging training programs for the retail teams, ensuring consistent brand messaging and exceptional service a

最先端AI技術で成長を続けるグローバル企業で、顧客と共に成長できるやりがいのある役割！■ご紹介する企業についてシリコンバレーに本社を置く急成長中のスタートアップ企業です。独自のAI技術で世界をリードし、多様な顧客基盤を誇ります。革新的な企業文化と、社員の成長を重視する風土が特徴です。■ポジション概要プロダクト導入企業へのサポートを通して、顧客の成功とビジネス拡大に貢献していただきます。お客様のビジネス課題を深く理解し、最適なソリューションを提供することで、顧客との長期的な関係構築をリードします。データ活用戦略の立案から実行、そして継続的なサポートまで、幅広い業務に携わり、大きなやりがいを感じられるポジションです。■業務内容・顧客関係の構築と深耕：顧客との継続的なコミュニケーションを通して信頼関係を構築し、製品の最大限の活用を支援します。・ハイタッチアプローチ：顧客のビジネス課題に寄り添い、プロダクト・サービスの価値を伝え、ビジネス価値の創出に貢献します。・アカウントマネジメント：契約更新に向けた交渉や顧客折衝を行い、顧客の成功に貢献します。・データ活用推進：データ活用推進プランを作成し、継続的なトラッキングと期待値コントロールを行います。・フィードバックを収集し、社内関係部署と連携します。・社内外の連携：社内外の関係者と連携し、顧客課題の解決に取り組みます。最先端技術を駆使し、ビジネス拡大の成功に貢献したい方、ぜひご応募ください！#LI-Hybrid

■当社のクライアントについてセキュリティ関連の情報提供を専門とする企業であり、顧客が複雑なサイバー脅威から効果的に防御できるよう、AIや高度な分析を駆使したソリューションを提供しています。革新的な技術を通じて、世界中の組織に安全性と信頼性をもたらすことを使命としています。成長を続ける同社では、チームメンバーが自律的に働き、顧客との信頼関係を深めることを重視しています。■ポジションの概要Senior Customer Success Managerとして、複数の業界にわたるお客様を担当し、戦略的なコミュニケーションを通じてポジティブな結果をもたらし、契約更新やアップセルを促進する役割を担います。お客様のニーズを理解し、カスタマージャーニー全体を管理することで、当社の価値を最大化するサポートを行います。また、関連する内部チームと密に連携し、顧客との関係強化に努めます。サイバーセキュリティ分野における知識を深め、会社のプラットフォームを最大限に活用して、顧客の課題解決に貢献します。■主な業務内容・戦略的なコミュニケーションを通じて、顧客との長期的な信頼関係を構築・契約更新とアップセルを推進し、顧客満足度を向上させる・顧客のリスクを特定し、解決をサポート・サイバーセキュリティに関連する知識を活かして、顧客に対して価値ある提案を行う・社内のオンボーディング、サポートチームと連携し、顧客の成功を支援

About our Client:Our client is a global leader in the automation and integration space, known for empowering businesses to streamline their operations and scale efficiently. With a mission to revolutionize how companies work, they prioritize innovation, collaboration, and customer success. Their Japan office is a dynamic and fast-growing hub, playing a crucial role in the company’s overall global strategy.We are looking for an exceptional Customer Success Manager, Commercial to join ourgrowing team. In this role, you will work with Chief Product Officers and their teams toroll out integration and automation capabilities to their end customers. You will provide guidance on Go-To-Market strategies, Adoption Planning, and Product Roadmaps. You will share best practices that help grow our customers' business and expand ourrelationships with them. If you like working on product launches and developingproducts over time, this is the job for you!Yo

-Project Management for Order Management-Manage Call Center-Leader cross cultural project

・ Customer Service Specialist serves as primary resource to attend customers’ enquiries on order management・ Timely respond to customer’s queries and follow up on customer’s resolution from various parties・ Manage master data creation and maintenance・ Participate in system, process and customer experience improvement projectsRESPONSIBILITIES・ Order management: Understand and be able to process sales orders from customers and follow through till shipment(order entry, acknowledgement, confirmation, order change, etc.)・ Respond to both external customer’s and sale’s team enquiries・ Monitor and follow up on shipment schedule to ensure timely delivery・ Expedite and communicate proactively with customers on the product availability and shipment status・ Work with supply chain planner to manage product availability in orders to ensure the best order fulfillment via material determination table set up and back order strategies・ Collaborate with Suppl

■Main responsibilities(Position responsibilities are not limited to below. Based on business needs, it is changeable) - Deliver perfect execution in the order management process (Order to Cash) and service performance, driving superior customer service level and customer satisfaction - Own the unique customer interface for all the customer Supply Chain processes, such as order to cash (follow-up, quotas, invoicing, complaints) and account receivable, credit management - Responsible for an overall effective distribution of finished goods to distribution centers, through monitoring, coordination and good communication with Logistics Service Providers, Customers, Supply Chain organization and stakeholders involved - Lead order to delivery process with strong collaboration between the customer, distributor and Sales teams, ensuring cost targets are met - Effectively manage the distribution and delivery network to ensure effective cost management

【Responsibility】1. Management of after-sales service related operations- Promotion of systemization and efficiency improvement and related project management- Implementation and maintenance of after-sales service policies.- Preparation and analysis reports- Planning and supporting technical training in the home country- Planning and implementation of technical and quality control training for store staff- Service center management support- People management 2. After-Sales service administration- Receipt of repaired products and preparation of quotations- Delivery and quality control of repaired products- Repair price and cost control - Ordering and inventory control of repaired parts - Installation and maintenance of point-of-purchase services- Updating and revision of manuals3. Wholesale Administration- Telephone inquiries (inventory, delivery dates, etc)- Order and delivery management- Arrangement of goods and equipment- Handling of repai

Senior Manager Customer Service Manager global companyKey job responsibilities- You will drive the expansion of existing programs to reduce customer and customer service agents efforts.- You will work across CS Product and Program Managers, Software Development Engineers and local Operations teams in Japan and overseas to coordinate testing, launches, metric reviews, and improvements.- You will also help define new processes, and align stakeholders for the program expansion.- You will contribute to the program’s vision, work on prioritizing features, learning complex concepts quickly, and working efficiently with global stakeholders across various disciplines.#LI-Hybrid

Service Support Specialist/ LeadThis position will be responsible for supporting the field service team. Main Task is support their office work and be bridge between customer and engineer.Main Responsibilities & Tasks:Create standard certificates and issue.Telephone operation from customer and dealerCustomer management for field serviceQuotationCommunication with internal and external customerdispatch and schedule management in the futureQualifications & Skills:Minimum requirements2-3 years’ experience as Sales support or Service support jobPC skill (MS office, Excel, Word, PPT)Native-level Japanese with strong overall communication skills

・お客様の声、他社リサーチを通じた理想のサービス設計・お客様の声、データに基づいた事業課題の特定と解決・経営層や他部門の精通者と折衝し、具体的な事業改善の実行