運用、保守、監視、テクニカルサポートの転職求人一覧

Nature of Role: The goal of this role will be to leverage technology to meet rapidly changing organizational needs in intercultural and innovative environment. The role requires to be highly analytical and able to understand business needs. Problem-solving abilities and effective communication skills in Japanese and English are essential. The role also involves managing multiple local vendors. Very collaborative, working closely not only with IT team members but also with vendors, other shared service departments and worldwide/Regional MIS teams. Work Responsibilities:• Being a partner of Retail operations and store managers• Set up standard retail process with Retail Operation team• Quality management of Service desk. Set the standards like standard scripts etc.• Work with country IT managers to handle escalation on Retail system issues and Retail on site supports.While aligning business priorities with IT development resources. The role is

Act as the Digital Workplace Technical Leader to drive implementation of the global technical solution, and perform remediation actions.•Be the Japan primary contact of digital workplace related topics. To communicate with global teams to conduct pilot or test new solutions•Understand the technical requirements and feasibility of the solutions in Japan to discuss the gaps and plan mitigations•Communicate solutions or changes to the local L1-L2 Service Desk Members and IT members. Coordinate relevant IT members to implement the solutions •Be the escalation point of the global tools such as MECM, Intune, and Jamf•Plan and Schedule key tasks and drive required implementation, remediations and projects•Setup regular meetings and steering committees for projects•Prepare operation handover processes and documentations

Key responsibility 1 : Daily application support -Solve the incidents received from the business users in boutique -Provide workaround solutions when sooner solution is not available-Monitor and improve support service to business-Update documents / create new ones as required to explain to users and reduce the incidentsKey responsibility 2 : System testing with business users-Understand the test content and communicate the change to users-Prepare, coordinate and support for the tests with business usersKey responsibility 3 : Coordination between Global and local-Following up incident resolution-Support the business in communicating the priority and contents of issues / requests with the Global teamKey responsibility 4 : Users training -Proactively create training plans for the users as requiredKey responsibility 5 : Support SAP implementation•Support of each tasks during the projects such as hardware test, IT test, UAT, user training, deplo

Key responsibility 1 : Daily local support (incident support)-Communicate with business (manager/leader)-Prioritize each issues with business team, then propose workaround.-Issue analysis following priority.-Monitoring support SLA and submit management reports regularly-Raise to HQ IT team and coordination in some cases.Key responsibility 2 : System release support -Confirm release overall (scope/duration/brand involvement)-Communicate to local business team to arrange release user test-Set up user test (location, machine environment and data etc..)-Coordinate user test and manage test progress and issues.Key responsibility 3 : Coordination between Global and local-Following up incident resolution and releases -Support the business in communicating with Global teamKey responsibility 4 : Creation of knowledge base-Summarizing issue types and creating troubleshooting manual -Creating system introduction and operating manual

■外資系医療機器:ニッチトップメーカー・日本人の死因1位である癌。 不治の病とされてきましたが、医療技術の急激な進歩により、様々な治療機器が開発されております。・業界唯一の製品をもつ同社にて、患者/医者向けに製品の使い方を正しく説明し、サポートして頂くポジションとなります。※エンジニアなどの修理ポジションではございません。

・社内テストセルのハードウェアセットアップ・お客様現場でのハードウェアセットアップ・ロボットハンド制御盤・カメラユニット組立・ロボット制御盤の配線・動作確認検査・ロボット出荷準備・検査・機械・電気設計図面への情報フィードバック・社外組立品の受入検査・社外組立への品質指導・各プロジェクトのロボット周辺部品調達

Pre-Sales activities range from:•Working closely with the Solution Engineer scope and design and execute on proof-of-concept goals.•Guiding the customer on testing strategy and optimal product utilisation. Post-Sales activities range from:•Becoming a Strategic Advisor to the customer for all things test automation and product, by providing in-depth technical assistance to ensure that business and testing goals are achieved. •Scoping and delivering projects to ensure effective utilisation and adoption of products.•Create integrations to and from product to wider CI/CD pipeline. •Building strong relationships with customers and guide teams on best practices and reduce any technical risk within an account.

As a Support Engineer, you will be a client-side technical support engineer improving customer satisfaction through pro-active engagement with our partners in Japan.What you will do・Troubleshooting of client side part of the security solution (mainly Windows)・Responsible for client-side customer requests under defined SLAs・Escalating difficult cases if necessaryWhat we are looking for・5+years technical support experience with customer oriented・Excellent Windows (mostly 7, 8, 10) troubleshooting skills (e.g. Windows slowness, freezes)・Knowledge of Windows services and boot process of Windows desktop machine (servers like IIS, MailEnable, Exchange etc. are not needed)・Clear understanding of investigation steps and the questions to ask customer during technical investigation・Native Japanese language, extensive experience communicating with Japanese customers in Japanese (both phone and email)・English (reading/writing) to be able to escalate iss