電気・電子・半導体/広島の転職求人一覧

Job Description・Manage Customer Quality Notifications:・Local intake & filteringManage proper follow-up through GQ CF Customer Quality Care team・Manage timely and good quality closure of CQN with customer, including preventive actions.- Setup and maintain Customer Quality Dashboard:・Align with Customer on Customer Quality Indicators・Secure buy-in from *** Headquarters in case required・Drive quality performance to agreed targets- Manage Customer audits・Align with Customer on audit agenda・Work with GQ Audit team on follow-up - Assess and improve local processes・Assist local management by proposing process improvements and participate in deployment of new and improved processes・Assist local management by initiating, driving and tracking of improvements on the execution of critical processes・Assist in driving resolution of structural quality issues within our corporate programs, e.g. DOA, DOI, Known issue update.・Translate *** Quality roadm

1. Problem analysis and approachGather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem, assess new information and adapt approach if necessary.2. Problem handovers and routingHandover problem or problem aspects to others (2nd / 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), ensure problem ownership is clear, ensure follow-up.3. RepairsAdvise customer technical personnel in dealing with problems, together with customer technical staff and using manuals and guidance from 2nd and 3rd line support, use tools, replace parts, improve settings, to execute repairs.4. ProceduresArrange with customer machine time window to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment an

ResponsibilitiesProblem analysis and approachGather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others.Problem handovers and routingHandover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).RepairsUse tools, replace parts, improve settings, to execute repairs and standard service actions independently.ProceduresBased on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure.Training / adviceExplain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recom

Introduction to the job・Application engineer supports customer's process development and help performance improvement via application products / knowledgeRole and responsibilities・Process development support, and implement application functions・Be able to understand customer needs, align clear problem description with customer, trouble shoot under time pressure condition・Take ownership and initiative with prompt response・Lead escalation and communicate with our experts internally, and act as customer interface・Collaborate across departments for smooth trouble shooting・Manage stakeholders for technical topics・Have problem solving mindset・Support EUV, DUV, Virtual computing platform etc