フィールドサービスエンジニア/三重の転職求人一覧

1. Problem analysis and approachGather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem, assess new information and adapt approach if necessary.2. Problem handovers and routingHandover problem or problem aspects to others (2nd / 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), ensure problem ownership is clear, ensure follow-up.3. RepairsAdvise customer technical personnel in dealing with problems, together with customer technical staff and using manuals and guidance from 2nd and 3rd line support, use tools, replace parts, improve settings, to execute repairs.4. ProceduresArrange with customer machine time window to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment an

Primarily responsible for supporting customer service engineer's activities associated with modifying, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sitesEvaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer siteAssures operational quality of system equipment. Coordinates actions with customers to minimize down time.Prepares fields service reports on customer support activity and provides documentation to other supporting functions on re-occurring problemsAssists other field service engineers as appropriateContribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems

Will be in charge of SME productsPrimarily responsible for customer service activities associated with modifying, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sitesEvaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer siteAssures operational quality of system equipment. Coordinates actions with customers to minimize down time.Prepares fields service reports on customer support activity and provides documentation to other supporting functions on re-occurring problemsAssists other field service engineers as appropriateContribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems