フィールドサービスエンジニア/東海の転職求人一覧

1. Problem analysis and approachGather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem, assess new information and adapt approach if necessary.2. Problem handovers and routingHandover problem or problem aspects to others (2nd / 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), ensure problem ownership is clear, ensure follow-up.3. RepairsAdvise customer technical personnel in dealing with problems, together with customer technical staff and using manuals and guidance from 2nd and 3rd line support, use tools, replace parts, improve settings, to execute repairs.4. ProceduresArrange with customer machine time window to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment an

Primarily responsible for supporting customer service engineer's activities associated with modifying, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sitesEvaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer siteAssures operational quality of system equipment. Coordinates actions with customers to minimize down time.Prepares fields service reports on customer support activity and provides documentation to other supporting functions on re-occurring problemsAssists other field service engineers as appropriateContribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems

フィールドサービスエンジニアとして、導入した塗装ロボットシステムのメンテナンス業務や改造案件の受注活動（お客様打ち合わせ、見積作成を含む）及び受注後の実行、納入した塗装ロボットシステムのトラブル対応をご担当して頂きます。静岡県内を担当し、特に湖西市、浜松市、磐田市、島田市などです。(=島田から西、県境まで)Suzukiの工場が集中していて、多く納入しています。=8割。YAMAHAが1割。残りが一般産業向けです。

【ミッション】システム アプリケーション (ロボット システムを含む) と関連会社、および国内のさまざまな顧客サイトに設置されたロボットのオンサイト修理中に、計画、監視、文書化、技術サポート、およびその他の活動を個別またはフィールド技術者に実行します。※お客様のロボットを長くお使い頂くために、実施している総合的にな技術支援です。ロボットメンテナンス含む、故障修理など。また質問要望対応の為のシミュレーション当。サービスに出向く先は全国津々浦々。月の半分は出ている（国内のみ）。繁忙期：年末年始、GW、お盆。土日など、休日に集中します。その為、平日に振休や代休を取りながら勤務をして頂きます。

Will be in charge of SME productsPrimarily responsible for customer service activities associated with modifying, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sitesEvaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer siteAssures operational quality of system equipment. Coordinates actions with customers to minimize down time.Prepares fields service reports on customer support activity and provides documentation to other supporting functions on re-occurring problemsAssists other field service engineers as appropriateContribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems