【世界17ヶ国展開/グローバル企業の日本法人本社】英語力を活かす社内SE/IT Support Technician(仙台)

仕事No. J141439-04
給与
年収380 ~ 600万円
勤務地
宮城県仙台市青葉区
この求人に応募する

求人概要

給与
年収380 ~ 600万円
雇用形態
正社員
業種・職種
アウトソーシング
勤務地
宮城県仙台市青葉区
求人企業名
社名非公開

求人詳細

グローバル企業の日本法人仙台本社にて、ITサポートの実務業務をお任せします。
【業務詳細】
〇パソコンやネットワークなどのインフラ周りの保守/監視/セッティング
〇ITヘルプデスクへのお問い合わせの対応
〇IT周りのトラブルの際の実務対応や上部へのエスカレーションなどのスピーディーな対応業務
〇ITサポートに関連する範囲での業務改善活動への参画 (セキュリティ、取引先、安全性、ストレージなど)
〇米国拠点へのレポーティング、対応
〇その他ITサポート付随業務
※日本法人の社員とのやり取りは日本語で行い、米国とのやり取り英語で行います。

【環境】
○海外では女性管理職が半数を占めており、日本においても、女性が働きやすい環境つくりに注力しています。
○コーヒーメーカーや電子レンジ、冷蔵庫を完備した快適な休憩スペースがあります。
○年数回、全社員が集うパーティーやイベントなども充実しています。
○入社に際して、転居が必要な場合、規定により転居費用を支給しています。

【Summary】
A Japanese firm which has more than 147 locations / 100,000 employees in 16 countries around the world.
Established Sendai Office in 2016.
There is an opportunity to advance your career in a fast-growing company with over 200 employees.

Provide PC/technical support of moderate complexity for local or remote users. Begin to act as escalation point for difficult issues and act as a peer resource for entry level as appropriate.

【Essential Duties & Responsibilities】

•Set up and move workstations; repairing PCs; imaging PCs; and troubleshooting printer problems and network connectivity issues of moderate complexity.
•Respond to requests for software installation and follow procedures for confirmation of approved software and licensing availability. Configure and troubleshoot as needed. Escalate for evaluation and complex troubleshooting if necessary.
•Troubleshoot issues with telecommunications service, equipment and setup within defined procedures. Follow appropriate escalation paths as necessary.
•Assist with ISP connectivity issues for work at home employees with company provided ISP service. Contact Internet Service Provider representatives to facilitate resolution of issues and monitor completion timelines.
•With moderate supervision, conduct computer diagnostics to investigate and diagnose hardware and software problems. May replace defective components, and provide technical assistance.
•Notify licensing asset manager regarding unused licenses and follow proper controls in accordance with company policy and procedures.
•Provide technical support of moderate complexity to computer users relying primarily on previous experience but also referring to documented procedures and available tools as needed.
•Facilitate IT help tickets to closure in a timely manner, and assist lower level IT Support Technicians in resolving larger issues.
•Work with management to determine appropriate next steps for IT concerns not specific to the IT Support department.
•Assist in collecting and updating any job-specific documentation and job aids for future use.
•Be a peer resource for lower level IT Support Technicians on software and equipment.
•Operate within existing company systems policies and procedures related to users, system environments, directories, and security.
•Ensure that data backups are completed on schedule and without error; coordinate IT disaster recovery operations, and review inventory of computer parts and orders for emergency repairs to ensure minimal downtime. Troubleshoot errors of moderate complexity.
•Participate in facility improvement efforts, including space planning, security, safety, storage and vendor relations, as it relates to IT Support requirements.
•Keep supervisor apprised of all progress, developments, or issues that need to be addressed by management at assigned site.
•May serve as technical SME/resource to other sites, as needed.
•Serve as resource for IT Department to complete corporate wide projects, communicate issues, concerns, and questions, and understand changing IT system requirements, changing technology, and best practices.
•Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
•Perform other duties as assigned by management
職種
ITエンジニア系/インフラ・サーバーエンジニア
求められる経験・スキル
【MUST】
○日本語・英語ビジネスレベル
○社内SE(パソコンやネットワークなどITインフラ管理)経験

【WANT】
○CompTIA認定A+
〇マイクロソフト認定MCP

【Education】
•High School Diploma or General Education Development (GED) certificate or equivalent work experience required.
•Associates Degree in technical field or equivalent experience preferred.
•Microsoft Certified Professional (MCP), Cisco Certification, A+ Certification, or related certifications a plus.

【Experience】
•Two or more years of personal computer and/or related technical support experience required.
•Experience in Windows Operating Systems, Microsoft Office Suite, VPN, Visio, Windows NT networks using TCP/IP preferred.
Knowledge, Skills, Abilities & Other Characteristics:
•Knowledge of desktop computing systems hardware, software, and troubleshooting preferred.
•Excellent interpersonal, written, and oral communication skills.
•Ability to maintain the highest level of confidentiality.
•Ability to work in a team fostered environment.
•Ability to work in a multi-tasked envir
 
学歴
高卒以上
免許・資格
不問
語学力
要 ビジネスレベルの英語・日本語
給与
年収380 ~ 600万円
年俸制
1/14を月々、残り2/14を賞与として支給
※能力・経験を考慮のうえ、当社規定により優遇します。
賞与
年2回 昨年実績:(約2ヶ月分)
雇用形態
正社員
期間の定めなし
就業時間
9:00~18:00
休日休暇
土曜、日曜、祝日
GW、夏季休暇、年末年始、慶弔休暇
転勤
保険
健康保険、厚生年金、雇用保険、労災保険
待遇・福利厚生
再雇用制度、育児/介護休業制度、技術研修・実務研修制度
特長
  • 大手グループ企業
  • 外資系企業
  • 語学力を活かす
  • 女性の活躍促進
  • 転勤なし
  • U・Iターン歓迎
  • 残業少なめ
  • 土日祝休み
  • グローバル人材歓迎
業種
アウトソーシング

求人担当

仕事No.
JOB141439
担当
ランスタッド株式会社
転職支援事業部

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