Customer Care Senior Coordinator

求人詳細

Lead customer service excellence and drive operational improvements in a dynamic, collaborative environment.

■About the company
Our client is a leading global fast-moving consumer goods (FMCG) company with a strong presence in the Japanese market. They are known for their commitment to customer satisfaction and continuous process improvement, fostering a collaborative and supportive team culture. They offer a stable and engaging work environment with opportunities for professional growth.

■Role & Responsibilities
As a Senior Customer Care Coordinator, you will play a critical role in ensuring high levels of customer service by managing daily order management and delivery services. You will supervise team members, collaborate with cross-functional teams, and drive process improvements to enhance efficiency and customer satisfaction. You will also contribute to team engagement activities and support various customer collaboration initiatives.

■Main tasks include
・Lead customer service operations, ensuring excellence in order taking, communication, delivery monitoring, and invoicing.
・Supervise customer service team members in daily operations.
・Execute customer service process enhancements and transformation initiatives.
・Support customer collaboration initiatives with the sales team and customers.
・Support sales initiatives, such as trade term projects and system enhancements.
・Collaborate cross-functionally to improve supply chain processes, particularly in logistics.
・Contribute to team engagement activities and discussions.
・Manage the engagement of contractors and temporary staff.

If you are interested in this exciting opportunity, apply now.
We look forward to hearing from you.
#LI-Hybrid

こんな方を求めています

経験・スキル

■Requirements
・Bachelor's degree
・Business-level English proficiency (TOEIC 700+ preferred)
・Experience in order-taking operations (FMCG industry preferred)
・Supervisory experience with temporary/contract staff
・Experience with SAP order management systems (preferred)
・Strong communication and interpersonal skills
・Proactive and results-oriented approach
・Ability to work effectively both independently and as part of a team
・Strong analytical and problem-solving skills
・Commitment to continuous improvement

学歴

大学卒業以上

募集要項

職種

プロジェクトマネージャー、ディレクター

給与

年収 550 〜 750万円

賞与

-

雇用形態

正社員

雇用期間

期間の定めなし

就業時間

09:00～18:00

休日休暇

土曜日　日曜日　祝日

保険

健康保険　厚生年金保険　雇用保険

受動喫煙防止措置

敷地内禁煙

業種

日用品・化粧品

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