社名非公開

Senior Technical Support Engineer

求人の要約

International Company (est. 50% non Japanese)
Payments Industry
Hybrid and Flex Work
給与
年収 800 〜 1,200万円
職種
運用、保守、監視、テクニカルサポート
勤務地
東京23区,東京23区外

求人詳細

Senior Technical Support Engineer for Innovative IT Company (FX)

We are seeking an experienced Senior Technical Support Engineer (In-House IT Application Support L3/L2 to) to support the Application and lay the foundation to establish a strong Technical Support Team for this International IT Product company.

This Software Company benefits from a very international environment, so you will be working with the Technical and Non-technical teams in English for L2/L3 Application Support, and establish the Operational Guidelines for the Tech Support Team.

This is a new role thanks to the continuous company growth and profitability, so we seek someone who can jump aboard and make a difference from Day One.

Is this you?

Here are the basics:

This role is 100% internal,
Super-flex and hybrid work with offices in Kichijoiji.

Senior Technical Support Engineer
Troubleshoot customer issues, and provide solutions
Triage and escalate issues as required
Oversee our incident process and organize the incident response
Identify and implement improvements to our support processes and structure
Provide guidance and training to team members
** English only with Basic Japanese is enough

Key requirements
End-user support experience (Application)
Strong understanding of SQL
Ability to communicate with technical and non-technical individuals

Nice to have
Experience in payments or payment systems

What you get
We offer some great benefits, amongst others:
Great Salary
Great Work-Life Balance (Super Flex, and Hybrid work)
International environment (50% of the company is non-Japanese!)

I want to tell you more about this role, the team, and the company.
If interested, please share your updated resume.

こんな方を求めています
経験・スキル
- 3/5 years of Technical Support
- Strong understanding of SQL

- Experience with log monitoring and analysis services (DataDog and others)
- Clear English communication skills
- Writing Code (*NOT mandatory)
学歴
大学卒業以上
募集要項
職種
運用、保守、監視、テクニカルサポート
給与
年収 800 〜 1,200万円
賞与
Yes
雇用形態
正社員
雇用期間
期間の定めなし
就業時間
10:00~19:00
休日休暇
日曜日,土曜日,祝日
完全週休2日制 祝日 夏季休暇 年末年始休暇 有給休暇(入社半年後に10日間) その他会社が定める特別休暇
保険
健康保険 厚生年金保険 雇用保険
待遇・福利厚生
交通費支給 語学研修あり
受動喫煙防止措置
敷地内禁煙
業種
ソフトウェア・情報処理

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