【外資Tech＿Fortune500企業】Technical Account Manager
- 年収 1,000 〜 2,000万円
Advocate for customer needs in order to overcome adoption blockers and drive new feature development with Product. Lead across multiple work streams and teams to maintain customer momentum.
Develop strategic relationships with key stakeholders to understand merchant’s business needs and desired outcomes.
Works directly with developers, merchant, and internal teams to ultimately upsell and upgrade****’s product offerings with the merchant. Works directly with Partners and internal teams on post integration issues to provide technical support, consulting, and best practices.
Installation and configuration of payment APIs, and commerce products.
Identifies irregularities in functionality and unexpected behaviours with ****products and services.
Develops in-depth technical documents for distribution to **** merchants.
Ability to diagnose and identify issues with API’s, Code, Services, and Network connectivity.
Ability to analyse a merchant’s business and identify opportunities for improvements and growth.
Conducts test scenarios for technical issues with code, software, hardware, devices and endpoints.
Communicates major technical issues to merchants in your portfolio.
Identifies irregularities in functionality and unexpected behaviors with **** products and services.
Develops and conducts demos of **** product functionality.
Participates in the development of tools, systems and processes to improve product supportability.
Be comfortable with change, particularly supporting an evolving product suite.
Possess a desire to be a Customer Champion though customer empathy and advocacy.
Loves interacting directly with our Strategic Partners to learn about their business and help them by matching **** products and services with their business opportunities.
Enjoys solving complex technical challenges that may be required to get **** products and services to work end-to-end in our Partners’ environments.
Prioritizes communication and presentation skills with the ability to effectively adjust language to the target audience (CFO, CEO, Developer, etc.)
Demonstrates their expertise in applying consultative methodologies and techniques to uncover potential new opportunities.
While always respecting a healthy work life balance, is prepared for off business hours escalations if necessary, while being aware and work with geographic time sensitivities when triaging your tasks.
Has strong understanding of **** products and services and the competitive landscape.
Is a well-organized, self-motivated individual that can work independently with minimal direction.
Depending on region (remove that comment): On call rotation responsibilities.
Our GPS Culture
We deliver great solutions to our customers, merchants and partners: our customer-centric team brings creative and technical skills together to craft solutions for our customers across the globe.
We drive innovation with a diverse team: with offices around the globe, GPS is dedicated to championing ****l's core values of inclusion and innovation to empower all employees to learn and grow.
We help each other through active collaboration, mentorship programs and global initiatives. Our diversity is our strength.
We give back: GPS's Social Innovation programs have a positive impact on the community and help to develop a culture around the act of giving back, one team, and growth.
A dynamic environment where we work with talented, committed and supportive teammates
Excellent perks like generous leave policies and sabbatical after 5 years
Equity and competitive pay. Every employee is a stakeholder in ****’s success
Excellent medical, dental and vision benefits
Bachelor’s with5+ years of experience or Master’s degree preferred.
Experience in solution engineering or Technical management preferred.
Troubleshooting experience with SOAP and REST environment needed.
Experience with Web Services, SOAP, REST.
Understanding of basic SQL Commands.
Our GPS Culture
- Bachelor’s with5+ years of experience or Master’s degree preferred.
- 年収 1,000 〜 2,000万円
- 外資系企業, 上場企業, 転勤なし, 女性活躍中, 服装自由, 土日祝休み, 完全週休2日制, 年間休日120日以上, 月平均残業時間20時間以内, フレックスタイム制, 語学力を活かす, グローバル人材歓迎