転職エージェントTOP プロジェクトマネージャー、ディレクター 神奈川 Senior Service Manager:外資系太陽光システムサプライヤー
社名非公開

Senior Service Manager:外資系太陽光システムサプライヤー

求人の要約

給与
年収 1,000 〜 1,400万円
職種
プロジェクトマネージャー、ディレクター
勤務地
神奈川

求人詳細

What will you be doing?

For regional service & support, this company has an existing network of partners and local company employees. This role will manage and coordinate

these resources to ensure our customers are receiving the desired level of service and support. The roles and responsibilities include the following:

 

 ・Build, lead and develop a high-performance regional Service team to increase customer satisfaction and loyalty and establish Service as a unique selling proposition for the company.

 ・Define and constantly improve the regional service infrastructure including local support centers, Field Service teams, and service-related

administrative tasks including local Logistics

 ・Execute the local annual Service Workplan ensuring KPIs and cost targets are met.

 ・Lead the technical interface and communication with local customers and act as the main service technical focal point for customer escalations or needs including frequent meetings and service reviews.

 ・Manage multiple teams of the call center (various Tiers), field engineers, and customer care managers, including planning and reporting on their

activities.

 ・Measured on main company service KPIs such as call waiting time, abandon rate, SLA, response and resolution time for cases, and more and

lead weekly service reviews with improvement plans.

 ・Lead with key accounts customer care programs of frequent reviews of service open issues for increasing customer satisfaction level per the company target.

 ・Management of the local RMA process.

 ・Select, manage and reevaluate local Service Partners.

 ・Lead the local Service Team incl. periodic team meetings, reporting, and bi-annual performance management activities.

こんな方を求めています
経験・スキル
・Minimum of 7-10 years working experience working as a Service Manager/Director in an international Service & Support organization.
・Relevant experience in the PV sector would be an advantage.
・Call center, technical support, and project management skills.
・Proven track record in Service operations, process- and productivity improvements.
・Customer-focused.
・Strong interpersonal/communication skills, team player.
・Adaptability to changing tasks and working environments.
・Fast and independent learner.
・Self-motivated with the ability to follow through on multiple
engagements.
・Technically proficient.
・Critical thinker.
・Able to work independently across the organization and with customers.
・Able to motivate.
・Fluent English, excellent written and verbal communication skills, other languages an advantage.
・Fluent English, excellent written and verbal communication skills, other languages an advantage.
学歴
・Master's or Bachelor's degree in electrical engineering or equivalent indepth technical expertise.
募集要項
職種
プロジェクトマネージャー、ディレクター
給与
年収 1,000 〜 1,400万円
雇用形態
正社員
試用期間
有り
就業時間
9:00~18:00
休日休暇
土曜/日曜/祝日
転勤
有り
諸手当
10M~14M + incentive
保険
健康保険・厚生年金・労災保険・雇用保険
特長
外資系企業, 土日祝休み, 完全週休2日制
業種
電力・ガス・エネルギー

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転職エージェントTOP プロジェクトマネージャー、ディレクター 神奈川 Senior Service Manager:外資系太陽光システムサプライヤー
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