社名非公開

Global Technical Support Engineer[WDM/OTN]

求人の要約

給与
年収 900万円 ~
職種
ネットワーク・サーバ設計・構築(LAN・WAN・Web系)
勤務地
東京23区
東京都

求人詳細

Our client is a U.S. based telecommunications vendor who's a market leader in the optical transport network space. They're looking for a technical support engineer who is adept in MPLS technologies who can provide technical support for their DWDM portfolio.
Your Responsibilities
・Provide remote technical support (via telephone or on line) for identified our Optical ・Transport Network products 24x7 when required.
・Provide on-site support to Customers where required.
・Assume responsibilities of a Customer Lead Engineer as required.
・Communicate with Design and manufacturing on problems / issues found in the field.
・Utilize debug tools as well as lab research to aid Customer’s technical problem. Recover information necessary to escalate the incident or issue to Design, Product/Project ・Management, Documentation, or Training
・Work with Quality Assurance, Design, Product Management, Technical Publications, and Training to provide Customer feedback.
・Contribute to knowledgebase (KCS)
・Mentor, train newly hired as well as advancing Technical Support Engineers.


 


 

こんな方を求めています
経験
Experience as a technical lead on specific projects or issues
In depth knowledge and Experience with Carrier Ethernet enterprise equipment and associated fiber optic facilities
Strong knowledge of OTN technology and the applications to OTN products
Clear understanding of Telecommunication industry and Technical Support industry
CE-P (Carrier Ethernet-Professional) certification
OC-P (Optical Communications-Professional) certification
Ability to analyze, trouble-shoot and resolve complex problems
Motivated self-starter with excellent time management skills and an ability to work from broad guidelines with minimal supervision
Good abilities to build relationships build and proven record of excellent Customer focus
Team player that is ready to contribute or lead troubleshooting
Willing to take responsibility for complete problem resolution
Ability to deal with stressful situations with colleagues and customers
Excellent Customer service skills, Native Japanese communications skills, and the ability to communicate effectively in English language both verbal and written
Must be punctual and able to accept continuous unusual work hours. Typically, at very short notice.
スキル
Bachelor’s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with five to 10 years related experience, or equivalent combination of education and experience.
Very knowledgeable of the operation of fiber optic transport and/or switching equipment.
Multiple years experienced in a technical support role with an equipment vendor in the Telco industry.
募集要項
職種
ネットワーク・サーバ設計・構築(LAN・WAN・Web系)
給与
年収 900万円 ~
雇用形態
正社員
就業時間
9:00~17:30
休日休暇
土曜/日曜
保険
各種社会保険完備
特長
外資系企業, 完全週休2日制, 年間休日120日以上, 語学力を活かす
業種
通信キャリア・通信関連

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